Shipping & Returns

 Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. 

To return items, visit your local UPS or USPS retailer and ship items to the following location. 

Velvet Finishes

Attn: Returns 

940 Houston Valley Rd.  

Tunnel Hill, GA 30755   

Be sure to email us at hello@velvetfinishies.com before sending your product to us to ensure we communicate the return of your product. Please include the order receipt we will email you in the package. The enclosure of the order receipt will ensure proper placement of the credit. 

Once your item is received and inspected, we will refund the purchase price.  

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, you will receive a refund more quickly in many cases. This period includes the transit time for us to accept your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

If we make an error in your shipment or product, we will pay for shipping (you received an incorrect or defective item, etc.).

 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot ship to international destinations.

*If you are receiving an error message on your checkout, please email support at hello@velvetfinishes.com 

When customers place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Velvet Finishes utilizes UPS or USPS to deliver all orders placed by customers. International shipments are delivered with UPS International. A handling fee is applied to all international orders and listed separately from the order total.    

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item is located on the products detail page. To reflect the shipping companies' policies, all weights are rounded up to the next full pound.